Frequently Asked Questions
How does shipping work?
We provide free USPS shipping to all all order over $75. For all orders under $75 there is a standard shipping cost of €6.95. Any order placed before 2PM Eastern Standard Time will be shipped the same day. You can estimate 1-5 business days for standard USPS shipping unless, you select a different method of shipping at checkout. There is also options to use USPS next day air, 2nd day air and 3rd Day Air for a guaranteed delivery date. See below for more on International Shipping.
I’m getting an “Error Message” when I attempt to Check Out with my credit card. What is going on?
If you are receiving an error message, it may be an issue with your credit card digits, billing or shipping address. The billing address information should match exactly what your bank has on file. Please check all information and closely look for any typos. Also, try to re-format the names and addresses in your billing information (this often solves the issue). Check Out through PayPal or Amazon Payments is suggested in this case, since both payment methods keep your information on file. If this does not fix your problem, you can simply call us at +852 46074507 and we can take your payment over the phone, process and ship your order, all within the same day.
My order is not going through. What do I do?
If you are still receiving an error message after you had reviewed your credit card information, billing and shipping address, check to see are using the latest version of your web browser. Our web store works best with the most updated versions of Firefox, Safari, and Google Chrome. Please only click the “Place Order” button once to avoid multiple authorizations. Any further assistance, e-mail us at [email protected] or call 888-725-7646.
I just placed an order. Can I change my order or cancel the order?
Once an order is placed we generally can not make any changes, or modifications to the order. We try our best to ship out all orders as soon as they are placed, to ensure a fast delivery to all of our customers. In the event you would like to make changes to an order please email us at [email protected] with any changes you would like to make. We will do our best to meet your needs, but in most cases we will not be able to modify any order after it is placed. If you would like to cancel an order there is a €3.95 cancellation fee and no guarantee an order can be cancelled once placed.
Are all items refundable?
All items postmarked back to us within 14 days will be eligible for a refund. Any sequin dress ordered from our site is subjet to a 25% restocking fee, that will be taken out of the refund.
How do I make a return?
Simply ship the item back to us at our return address with a note including your full name, order number and issue with the item. Once we receive the order back, we will process the refund and email you a return confirmation. Please send all returns to address:[email protected] djoeragankaos.com94 Robinson Road.Mid-Levels, 999077 Hong Kong
How long does it take to process a return?
We try to process all refunds within 48 hours after they are received but in some cases it can take up to 7 days to process. Once we do submit your refund you will get an email from us letting you know the refund has been received and processed. It then may take 1-3 days to appear back in your account or billing statement. (Please keep in mind that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.) We recommend you keep all tracking information in regards to your return, and if you have any questions you can email us at [email protected] and we will do our best to track down your return.
How do I make an exchange?
To make an exchange please send back to our return address with a note with your order number and the words EXCHANGE and the new size you would like. Please include any contact information in the event you will need to pay a new shipping fee. To ensure proper Returns/ Exchanges please keep track of your tracking and shipping information. In the event an order is shipped with free shipping and the order is returned for a refund, the shipping fee of €6.95 will be deducted from the refund to offset the promotion.
What is the best way to process an exchange?
The best way to make an exchange would be to process a regular return and make a new order for the desired item immediately after.
Can I return or exchange sale items?
Yes we accept returns for all items on our site, as long as the return is sent back within 14 days of receiving your order. For our full Return & Exchange Policy, please review the “About Us” section.
I want this particular item, but it is out of stock. What do I do?
Our most popular items are sure to sell out quickly, but not to worry we restock new and old items on a daily basis on our site. The best thing to do if you are wondering about a specific item is to email us at [email protected] with your inquiry, and we will notify you as soon as a new stock comes in.
I’m unsure of my fitting and sizes. How do I go about finding more info on getting the right size?
Please refer to our Size Chart for information on sizing. If you still have specific questions about a fit of an item or measurements, please contact us via e-mail or phone.
Do You Offer Any Coupon Codes?
Yes! The best ways to stay up to date with our latest promotions:
A) Sign Up for Our Members Only E-mail List